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Tuesday, October 11, 2011

AOL Billing Texan Man Wrongly for 6 Years

People who don’t read their bank statements carefully beware that they may be paying for services not rendered. This is what happened to Steve Skirritt, a painting contractor living in Katy, Texas. Steve subscribed to AOL’s high-speed Internet offered by AOL via Time Warner in 2002.

Four years later, Steve stopped using the service as Time Warner left his area. But just weeks ago, he noticed from his bank statement that he had been charged $3000 to $4000 by AOL, which was paid straight from his bank account, for using high-speed internet over the past nearly 6 years when he was using dial-up all this time.

Steve has contacted the fraud department of AOL and they are now talking to him without offering an apology or refunding his money. Steve wants his money refunded and asks all consumers of all services to beware. He believes it was the company’s responsibility to stay informed on who is and is not continuing to use their service. Ignorance can’t be an excuse in this matter, and if AOL didn’t know about discontinuation of his service, they would be charging Time Warner with not having informed them.

In any case, Steve’s billing issue proves that the previously reported cases of AOL’s billing problems are not over yet and consumers need to watch their payments carefully.